Last updated: July 2026
You can cancel your order free of charge as long as we haven't started preparing it yet — just message us on WhatsApp with your Order ID as soon as possible. Once preparation has started, we may not be able to cancel since the food is fresh-made per order.
If your order arrives incomplete or incorrect, contact us within 30 minutes of delivery with your Order ID and we'll send the missing/correct item or refund that item's value.
If something arrives spoiled, cold when it shouldn't be, or clearly not up to standard, let us know with a photo within 30 minutes of delivery. We'll offer a replacement or a refund, at your choice.
Approved refunds for bKash/Nagad orders are sent back to the same number used for payment, usually within 1–3 business days.
For COD orders, if you haven't paid yet and there's an issue, we'll simply adjust or waive the affected amount at the door. If already paid, we'll return the amount in cash or via bKash/Nagad.
Simple change-of-mind after food has been prepared and dispatched isn't eligible for a refund, since each order is cooked fresh specifically for you.
Use the WhatsApp button on our homepage with your Order ID — that's the fastest way to get any of the above sorted out.